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14 nor.dental · Puerto Rico Built, ready before opening

A bilingual WhatsApp concierge, built and proven before the clinic opens

On the clinic's own number, in Puerto Rican Spanish, voice notes included.

Before
No booking or messaging automation, in a market that lives on WhatsApp and voice notes
After
A bilingual WhatsApp concierge on the clinic's number, booking and cancelling proven end to end before opening
Ready on the clinic's own number, before opening
The work, before and after
Before and afterBefore: WhatsApp message, then Voice note, then No booking automation. After: Message or voice note, then Spanish concierge, then Calendar checked, then Booked or cancelled. Result: Ready, on the clinic's own number, before opening.BEFORE1 OF 3 PAIN POINTSAFTER3 OF 4 AUTOMATEDWhatsApp messageVoice noteNo booking automationMessage or voice noteSpanish conciergeCalendar checkedBooked or cancelledReadyon the clinic's own number, before openingBefore and afterBefore: WhatsApp message, then Voice note, then No booking automation. After: Message or voice note, then Spanish concierge, then Calendar checked, then Booked or cancelled. Result: Ready, on the clinic's own number, before opening.BEFORE1 OF 3 PAIN POINTSAFTER3 OF 4 AUTOMATEDWhatsApp messageVoice noteNo booking automationMessage or voice noteSpanish conciergeCalendar checkedBooked or cancelledReadyon the clinic's own number, before opening
90 days
ahead, booking and cancelling proven end to end
Zero
patient health data over WhatsApp
design target
How the system runs
Input
  • WhatsApp message
  • Voice note
ArrAI
Bilingual concierge
Output
  • Booked or cancelled
  • Cost questions to the clinic

01 What changed

  • Booking and cancelling are ready on the clinic's own number before it opens
  • Patients message the way they already message: voice, Spanish, informal
  • A date bug was caught and fixed before a single patient hit it
The full story The problem, how we approached it, and what we built

A new dental clinic needed to take bookings, answer questions, and handle voice notes on WhatsApp, in Puerto Rican Spanish, ready before it opens.

Built for
Clinic founder
Engagement
nor.dental
Sector
Healthcare · dental
Region
Puerto Rico
Year
2026

02 The problem

A clinic opening in Puerto Rico had no booking or messaging automation, and a market that lives on WhatsApp and voice notes.

Patients expect to message naturally, in Spanish and Spanglish, and get a real answer back.

03 The approach

We built the concierge to take bookings, answer questions and handle voice notes in Puerto Rican Spanish, on the clinic's own WhatsApp number, with the clinic's three doctors and its insurance list built in.

Booking and cancelling were proven end to end before opening, including a fix for a date bug that would have put any booking more than a week out on the wrong day. It now books up to 90 days ahead.

04 What we built

  • WhatsApp concierge on the clinic's own number, in Spanish and Spanglish
  • Voice-note handling, so patients message the way they already do
  • Booking and cancelling with the three doctors' calendars, up to 90 days ahead
  • Insurance list enforced, and a cost conversation that hands to the clinic for terms

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