07 Conversational AI In build
A bilingual WhatsApp concierge, ready on opening day
A new dental clinic needed to take bookings, answer questions, and handle voice notes on WhatsApp, in Puerto Rican Spanish, from the day it opened.
- WhatsApp message
- Voice note
- Booked appointment
- Financing offered
/ The numbers
- Under 5 s
- voice-note response
- design target
- Over 60%
- booking conversion
- design target
- Zero
- patient health data over WhatsApp
01 The problem
A clinic opening in Puerto Rico had no booking or messaging automation, and a market that lives on WhatsApp and voice notes.
Patients expect to message naturally, in Spanish and Spanglish, and get a real answer back.
02 The approach
We are building a WhatsApp concierge that behaves like a sharp front-desk person.
It books against the live calendar, answers questions on services and insurance, transcribes voice notes, and notices when a patient hesitates on price, so it can introduce financing instead of losing them.
03 What we built
- WhatsApp concierge in natural Puerto Rican Spanish, with Spanglish support
- Voice-note transcription and reply
- Real-time appointment booking against the clinic calendar
- Cost-concern detection that introduces financing options
- Every conversation logged for the clinic to learn from
04 The outcome
- The clinic opens with booking automation already running
- Patients message the way they already message: voice, Spanish, informal
- Price hesitation becomes a financing conversation, not a lost patient