06 Voice AI · Healthcare Live
The patient calls a busy pharmacy never gets to, made reliably
Refill reminders, new-prescription notifications, insurance updates. A pharmacy was making these calls by hand, or not at all. We built a HIPAA-conscious voice agent that makes them, every time.
- Prescription event
- Patient called & verified
- Rx routed automatically
/ The numbers
- 7
- outcome paths automated
- 20+
- edge cases handled
- Zero
- health data left in voicemails
- HIPAA-conscious
01 The problem
Patient calls are exactly the work that slips when a pharmacy is busy. Refills due, new prescriptions, coverage issues.
Done by hand they are slow and inconsistent. Skipped, they cost revenue and quietly erode patient trust.
02 The approach
We built an outbound voice agent that bridges the pharmacy software directly to a calling platform.
When a prescription enters a workflow, the agent calls, verifies identity, delivers the message, captures the response, and routes the prescription to the right next step automatically.
03 What we built
- Outbound voice agent bridging the pharmacy system to the calling platform
- Date-of-birth identity verification before any prescription detail is discussed
- Seven outcome paths, each routing the prescription automatically
- 20-plus edge cases handled: language barriers, controlled-substance questions, callbacks
- Business-hours call scheduling with automatic retries
- Real-time dashboard with recordings, transcripts, and sentiment
04 The outcome
- Refill and new-prescription calls happen reliably, not when there is time
- Government-insurance compliance rules are enforced automatically
- Every call is logged, transcribed, and reviewable